Daniela - Restaurant Manager with 10+ years of customer service expertise

Medellín, Antioquia, ColombiaRemoteen

Monitored cash records across multiple roles, notably reducing discrepancies and increasing accuracy.

Led and mentored sales and service teams, enhancing customer satisfaction and fostering loyalty.

Published on CazVidVideo interview availableOpen to remote

Summary

Dynamic manager with over 10 years in hospitality and retail, skilled in operations, team leadership, and customer service excellence. Proven track record of enhancing customer loyalty, improving operational efficiency, and mentoring staff to achieve performance goals.

Video Resume

Key Achievements

Managed scheduling, inventory, and operational tasks to streamline processes and meet service demands.

Skills

Customer ServiceExpert

Provided exceptional service, addressing customer needs proactively and efficiently.

Team LeadershipAdvanced

Trained, mentored, and delegated tasks to teams in fast-paced dining environments.

Operations ManagementAdvanced

Oversaw daily activities including scheduling, inventory, and compliance to meet operational goals.

Cash and Inventory ManagementAdvanced

Ensured accurate cash handling and inventory control to improve accuracy and reduce losses.

Employee TrainingAdvanced

Experience

Duty Manager

The Jetty South Bank

02/2023 - Current

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies., Work in the floor and the bar., Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences., Generated repeat business through exceptional customer...

Assistant Manager

Salt Meats Cheese Gasworks

08/2021 - 02/2023

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies., Helped with planning schedules and delegating assignments to meet coverage and service demands., Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer...