Dedicated customer service professional with over 3 years experience supporting Google products, insurance policies, and tech devices. Skilled in troubleshooting, CRM, and administrative tasks, ensuring excellent service delivery across diverse industries.
Provided chat, email, and inbound call support for device troubleshooting, order processing, and account inquiries, ensuring timely issue resolution.
Utilized Salesforce, Ezlynx CRM, and Google Workspace to manage customer records, process claims, and track follow-ups efficiently.
Advised customers on suitable internet, device, and Google Nest products, placing orders and securing sales through effective product positioning.
Managed email, calendar, policy data entry, and follow-ups, supporting operational tasks across multiple roles.
StreetSmart Risk Managers
Administrative tasks, policy review, payment processing, endorsements follow ups and renewals., Email and calendar management., Call intake and Outbound follow up to existing and new prospects., New hires trainer and support., Claims Set up and support for existing clients
Telus international LTDA – Google, Google Fiber
Internet plans consultant, Schedule appointments, Service area requests, Troubleshooting
Telus international LTDA – Google, Google play
Apps troubleshooting, Handling Gpay related issues and inquiries, Purchase’s status and refunds
Telus international LTDA, Fitbit
Device and App troubleshooting and warranty validation, Order canceling and tracking, Educating customer on device features and App usage
Technical High School Diploma
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Proficient in Windows OS, Office Suite, Adobe Suite, Google Workspace, with experience in app troubleshooting and internet plans consulting.
Sykes LTDA, Sony, Video and Sound
Troubleshoot Home (Video and Audio Devices), Determine Service for Devices under warranty, Educating customers on out of warranty options, Information documentation in ICE, Handle escalations
