Experienced bilingual customer support agent skilled in handling varied communication channels across healthcare, travel, and insurance sectors. Proven ability to manage appointments, support teams, and develop educational content.
Delivered customer support via calls, chat, and email in healthcare, travel, and insurance industries.
Supported English and another language in customer service environments, facilitating clear communication.
Managed team workflows in customer support settings to ensure quality and timely responses.
Arranged and managed appointments for healthcare clients, improving scheduling accuracy.
Concentrix
Customer service and support (calls and chat) for medical company, travel agency and insurance car company.
Teleperformance (WAHA)
Customer service for USA with Walmart.
TaskUs
Customer service and support with emails for health care company.
Atlantic Quantum Innovations
Making dental appointments for a company in USA.
Business Manager Student
High School
Developed educational modules, coordinating projects to enhance training resources.