Experienced logistics and customer service professional with a proven ability to manage documentation, resolve customer issues, and coordinate travel operations across diverse settings.
Handled freight documentation verification and billing processes.
Resolved customer complaints and provided support in travel-related settings.
Managed passenger bookings, tickets sales, and flight rescheduling.
Effectively communicated with clients to resolve issues and fulfill service needs.
Lean Solutions Group
Responsible to verify freight documents to bill customers.
Copa Airlines - Colombia
Resolution of customer's complaints according to company and legal standards for travel business
Contact Center Americas S.A.
Responsible of passenger bookings, tickets sales, back office, and flight reschedules.
Bachelor's degree
Tecnician in Text translation