Daniel - Customer Service Agent with 4+ years of support and sales experience

Provided customer assistance, resolved inquiries, and handled complaints professionally.

Performed upselling and cross-selling to meet sales goals and enhance customer experience.

Utilized CRM tools to manage customer interactions and sales data efficiently.

Performed interpretation of calls supporting bilingual communication in English and Spanish.

Handle 40+ inbound and outbound calls daily, assisting with billing, orders, and product inquiries., Consistently achieved monthly sales goals through upselling and recommending new products., Resolves customer complaints and inquiries professionally, resulting in a 92% customer satisfaction rate.

Provided both customer service support and product recommendations to customers., Trained in objection handling and persuasive sales techniques to increase conversion rates., Hotel bookings.

Interpretation of calls.

Handle 80+ inbound calls daily, assisting with billing, orders, technical issues and product inquiries., Resolves customer complaints and inquiries professionally, resulting in a 90% customer satisfaction rate.