Dedicated bilingual professional experienced in customer service, healthcare support, and logistics coordination. Skilled in efficient communication, problem-solving, and managing complex operations to deliver exceptional results.
Provided guidance and support to clients in banking and healthcare sectors, ensuring their needs were met accurately.
Managed transportation logistics, including load tracking, communication with brokers, and ensuring timely deliveries.
Effectively communicated complex information in bilingual environments, moderating sensitive content and coordinating with teams.
Identified solutions to operational issues, supporting efficient processes within customer service and logistics roles.
ATENTO (BBVA)
In charge of guiding all the clients through their bank accounts and giving them all the necessary information
OPTUM GLOBAL SOLUTIONS (UnitedHealthcare)
Guide and provide the necessary information to the members of United health care so that they know all the coverage of their health plans.
TELEPERFORMANCE (Discord)
Moderation of sensitive discord content such as extremism, doxing, harassment, cyber-crime and self-harm risk.
PINK PANTHERS GROUP
In charge of 20 trucks which moved different loads throughout the United States every day., Communicating with the brokers via email and letting them know when they picked up the load, how long it took and when they delivered the load, send BOL and POD, and asked for detention, TONU and layovers...
Commercial High School
English Dot works
Business administrator
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Ensured accuracy in load documentation, client guidance, and compliance tracking during logistics operations.
LEAN SOLUTIONS
Establish relationships with carriers, source trucks to fulfill customer load requests, validate the information provided by the carrier to ensure service quality, and track contracted trucks to confirm compliance with scheduled appointments.
