Daniel - Operations Coordinator with 5+ years in service and logistics management

Lima, Lima Province, PeruRemoteen

Designed and launched the company's first ticketing system in Asana, standardizing client requests.

Optimized logistics for repair projects, improving resource allocation and route efficiency.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in logistics coordination, client communication, technical support, and web management. Skilled in streamlining processes, enhancing customer retention, and managing technical incidents across diverse industries.

Video Resume

Key Achievements

Managed client communication as primary contact, ensuring smooth project execution.

Skills

Project ManagementAdvanced

Led the design and implementation of operational systems and coordinate logistics for multiple projects.

Customer Service & CommunicationAdvanced

Acted as key liaison for clients, managing relationships and communications effectively.

Technical SupportAdvanced

Provided remote support for restaurant technology infrastructure, maintaining high QA scores.

Web Technologies & HostingIntermediate

Administered WordPress sites, managed DNS, and handled hosting environments.

Candidate Evaluation & Recruitment

Experience

Operations Coordinator &amp; Executive Assistant

Alpha Maintenance and Home Services LLC

May 2024 - May 2025

Designed and implemented the company&#x27;s first ticketing system from scratch in Asana, creating guides and templates to standardize service requests., Coordinated complete logistics for repair projects, optimizing routes and resource allocation for the field team., Acted as the primary point...

Technical Support Agent

Webhelp+Concentrix (Client: McDonald&#x27;s USA)

January 2024 - June 2024

Provided comprehensive remote technical support for restaurant technology infrastructure (POS, networks, proprietary hardware &amp; software)., Managed the full ticket lifecycle, consistently maintaining a 90-100% Quality Assurance (QA) score across all interactions.

Bilingual Guide &amp; Sales (Technical Role)

Teleperformance (Client: GoDaddy.com)

December 2022 - August 2023

Advised over 100 clients on hosting, security, and domain solutions, contributing to a 15% increase in customer retention., Administered and migrated WordPress sites, including plugin conflict resolution and theme customization., Identified cross-selling opportunities by understanding...