Experienced customer service and teaching professional with a broad background in support, training, and analysis, based in Guatemala City.
Applied interpersonal and problem-solving skills across multiple customer service roles to assist clients and improve service delivery
Designed and delivered language training programs, enhancing student learning and engagement over several years
Provided legal and academic consultancy, assessing and analyzing information to support decision-making
Utilized strong verbal and written communication techniques in diverse professional settings
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Leveraged language skills to support and train clients and students in English and other communications
