Dane - Customer Support Advisor at Concentrix

Proven ability to handle diverse customer inquiries, resolve issues promptly, and build strong client relationships.

Skilled in analyzing customer issues and providing effective solutions efficiently.

Excellent verbal and written communication skills to convey information clearly and empathetically.

Capable of adjusting to new processes and handling various roles within customer support environments.

Assist customers with activating new cards, requesting replacements, and setting or resetting PINs. Accurately update customer personal and account information in systems. Guide customers through the process of disputing unauthorised or incorrect charges. Help customers identify and report suspicious or fraudulent activity on their accounts. Provide assistance with making payments, setting up Autopay, and initiating balance transfers. Assist customers with login, access, and password issues related to online and mobile banking platforms. Help customers review recent transactions, verify account balances, and clarify charges

Identify and understand customer needs to consistently provide a high-quality service. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. Provide accurate information on products and services to clients to ensure consistency across the organization. Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty. Operate customer related information systems to maintain and secure records. Contribute to the success of the team and the business by achieving personal targets. Adhere to the company and department standards, policies and procedures

Responding to incoming calls and assisting customers with their queries. Providing accurate information about products and services. Handling complaints and resolving customer issues in a timely manner. Capturing customer information and call outcomes on internal systems. Meeting performance targets, including call quality and turnaround time

Help clients take prescribed medication. Assist clients with ambulation and mobility around the house or outside: (Doctor’s appointments, walks etc.). Assist clients with personal care and hygiene. Help clients with physical therapy exercises. Plan and prepare meals with assistance from the clients (when they are able). Do the client’s shopping or accompany them when they shop. Perform light housekeeping duties that clients can’t complete on their own. Be a pleasant and supportive companion. Report any unusual incidents. Act quickly and responsibly in cases of emergency

Assisting doctor during medical consultations and procedures. Collection and recording of patients' medical data. Ensuring cleanliness and asepsis in medical offices. Ensuring patient comfort and safety. Working closely with the entire medical team to ensure quality care

Provide first-line technical support to customers for various BlackBerry products, including secure communications, software, and address inquiries and issues promptly. Analyze customer data, review documentation, and work with global technical support teams to troubleshoot and resolve technical problems. Perform root cause analysis to identify the underlying causes of customer issues and provide solutions. Maintain clear and effective communication with customers, technical teams, and managers to ensure satisfactory resolutions for escalated issues. Ensure customer satisfaction to build confidence in BlackBerry products and services by delivering World Class customer support. Stay current with technical applications and solutions to provide the best possible support

Promote new and existing products and services. Providing clients with the easiest, fastest and best solutions to network, simcard and handset problems. Building good rapport with existing and new clients

Stock control. Floor merchandising. Customer service. Sales