Experienced professional with a strong background in technical support, data analysis, and customer service, seeking to leverage diverse skill set in a dynamic environment.
Provided technical support to users, including troubleshooting and device configuration.
Utilized Power BI and SQL for data analysis tasks.
Applied advanced Excel skills for data management and reporting.
Delivered exceptional customer service across multiple roles, including billing inquiries, retail, and hospitality.
Teleperformance Colombia
Provided remote technical support to users for device configuration and troubleshooting., Resolved inquiries related to charges and billing., Managed in-store services and online reservations with a focus on customer satisfaction.
McDonald's Arcos Dorados
Efficient cash management, including processing cash and electronic transactions., Food preparation following hygiene and food safety protocols to ensure service quality., Conducted periodic inventory counts, contributing to proper stock maintenance and resource optimization., Provided exceptional...
Pueblo Viejo Golf Club
Provided personalized assistance to golf players, ensuring attentive and efficient service during rounds., Enhanced customer experience through respectful and professional interaction, fostering a positive environment on the golf course., Worked closely with players to understand and meet their...
Droguería Río Frío
International Business Administration
Secondary Education
Primary Education
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Demonstrated effective communication, teamwork, and attention to detail in various customer-facing roles.
Provided personalized customer service, ensuring a high-quality customer service experience., Efficiently managed pharmaceutical product inventory, maintaining an updated and accurate stock record., Conducted sales of pharmaceutical products, applying specialized knowledge to advise customers on...
