Cristhian - Customer Service & Project Management Specialist with diverse client engagement experience

Ibagué, Tolima Department, ColombiaRemoteen

Managed client projects from quotation to final installation, ensuring deadlines and quality standards were met.

Implemented internal systems at self-employed role, enhancing operational efficiency and customer satisfaction.

Published on CazVidOpen to remote

Summary

Experienced in managing client projects, enhancing operational systems, and providing exemplary customer service across various sectors. Skilled in communication, coordination, and technical tool utilization to achieve client satisfaction and operational excellence.

Key Achievements

Validated patient information and coordinated healthcare appointments, maintaining compliance protocols and patient needs.

Skills

Customer Service & Call HandlingExpert

Provided high-quality customer service through effective communication and call management, utilizing CRM tools.

Project ManagementAdvanced

Managed projects from initial quotation to installation, ensuring timely delivery and client satisfaction.

Communication SkillsExpert

Demonstrated clear and timely communication with clients and healthcare providers to meet service expectations.

Technical SkillsIntermediate

Utilized various CRM tools and remote work platforms to support customer and project management.

Languages

Spanish

Experience

Independent Contractor – Aluminum Carpentry

Self-employed

2010 - Present

Assisted clients in selecting and customizing products, ensuring satisfaction and loyalty., Implemented internal systems that improved operational efficiency., Provided excellent customer service through clear and timely communication., Managed projects from quotation to final installation, meeting...

Third Party Verification Advocate

NuvoCx

September 2025 - December 2025

Managed verification calls to validate patient information and consent while following compliance protocols., Identified patient needs, offered additional services, and coordinated appointment scheduling with healthcare providers as needed.