Claudia - Logistics and Customer Service Professional with 10+ years in Education and Corporate Support

Ibagué, Tolima Department, ColombiaRemoteen

Held multiple leadership roles at Amazon, including Acting Supervisor and Permanent Supervisor, managing resolution teams.

Coordinated bilingual and academic programs at various educational institutions, demonstrating skill diversity and progression.

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Summary

Experienced in logistics, customer support, and educational program coordination with leadership roles in corporate and academic settings.

Video Resume

Key Achievements

Managed customer service and logistics operations, ensuring effective communication and resolution processes.

Skills

Customer ServiceAvanzado

Experienced in resolution specialist roles and logistics management, focusing on customer satisfaction.

Logistics ManagementAvanzado

Handled logistics and support operations at Amazon, ensuring efficient support channels.

Educational CoordinationIntermedio

Led academic and bilingual programs at multiple educational institutions.

Team ManagementAvanzado

Supervised leadership teams and coordinated project activities across various roles.

Teaching English as a Second LanguageIntermedio

Experience as an English teacher at Colegio Monpiano and Colegio Modelo de La Costa, involving classroom and curriculum support.

Languages

Spanish(native)English(C1)Catalan(A2)

Experience

Logistics Agent

AMAZON

May - 2022 - today

Telephone, email and chat support.

Acting Supervisor of leadership team

AMAZON

April - 2023

Resolutions Specialist, Property damage and SDS Supervisor team.

Permanent Supervisor of leadership team

AMAZON

January - 2024

Resolutions Specialist, Property damage and SDS Supervisor team.

Trainee in Email only team

AMAZON

October - 2024

Academic Coordinator

Cartagena International School

2017 - 2021

Academic Coordinator

Myschool@

2017

Academic Coordinator

MASTERMINDS

2016

Co-manager

SOLUCIONES EMPRESARIALES GLS

2016

Preschool bilingual coordinator

Cartagena International School

2020 - 2021

Relations and Communications Manager

Myschool@

2017

Education

Saint Marys University

Hospitality Management

University of San Buenaventura

Bachelor in Educational Management

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