Christian - Technical Support Specialist with 6+ years in customer service

Faro del Suroeste, San José, Costa RicaRemoteen

Progressed through multiple technical support roles at leading companies such as Dell and Amazon

Handled diverse customer service and technical issues across different industries

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in handling diverse technical support and customer service roles across leading tech companies.

Key Achievements

Gained extensive experience in technical troubleshooting and support operations

Skills

Technical SupportAvanzado

Provided technical assistance and support to customers across multiple organizations.

Customer ServiceAvanzado

Delivered customer service and support at Sykes, Cognizant, and Amazon, managing customer inquiries and resolving issues.

Languages

English(Basic)

Experience

Customer Service and Technical Support representative

Sykes

December 2009 - April 2011

Technical Support representative

Convergys

August 2011 - July 2012

Lvl 1 Tech Support agent

Dell

October 2013 - April 2016

Help Desk Technician II

Experian

June 6 2016 - May 23 2017

Technical Support Agent 1

Cognizant

July 2017 - May 2020

Fraud Analyst

Amazon

June 2020 - August 2025

Education

Abraham Lincoln School

Diploma

Completed 2002

Colegio Técnico Profesional de San Sebastián

High School Diploma

Completed 2008

Colegio Técnico Profesional de San Sebastián

Electronics Technician Diploma

Completed 2008

Centro Cultural

English Diploma

Completed 2009

Universidad Latina

Cisco CCNA

Completed 2013

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