Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Phone Support.
Demonstrated experience with Chat.
HouseCall Pro
Provided multichannel support (inbound calls, chats, and emails) for software setup and usage, ensuring an outstanding experience in every interaction., Resolved urgent and time-sensitive issues related to accounts and software functionality, improving customer satisfaction., Identified and offered additional services based on customer needs., Consistently exceeded performance metrics (KPIs) by adhering to established, efficient processes.
Hispanic Teleservices de Guadalajara
Assisted customers with utility service setup via inbound calls., Achieved sales targets by offering additional services based on customer needs., Handled and resolved customer issues efficiently and professionally., Met performance metrics established by the company, demonstrating commitment and effectiveness.
Alorica S.A. de C.V.
Coordinated and supervised a team of agents to ensure KPI achievement., Provided coaching and feedback to improve individual and team performance., Generated daily performance reports to monitor progress and inform strategic decisions.
High School Certificate
Programming
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Demonstrated experience with Email.
Éxitus Credit SOFOM
Coordinated and supervised sales promoters, ensuring productivity and goal attainment., Recruited and trained the sales force, guaranteeing a high level of preparedness and professionalism.
Various companies
Coordinated, supervised, and verified the activities of working teams., Managed conflicts and effectively resolved problems to achieve goals., Performed prospecting, follow-up, and financial advisory services for clients to place products.
