Experienced in supervising water and sanitation projects, managing healthcare accounts, and delivering exceptional customer service across multiple channels.
Managing teams in field and office settings to execute projects and improve operations.
Handling customer inquiries across multiple channels and resolving technical issues effectively.
Performing billing, coding, and insurance claims handling within the healthcare revenue cycle.
Analyzing data related to water systems and healthcare operations to identify needs and improve processes.
Emcaservicios
Led the supervision of a Rural Potable Water and Sanitation Information System (SIASAR), Managing a team of 14 in remote areas of Cauca to identify needs and propose sustainable improvements for those communities.
Amazon Colombia
Handling customer inquiries effectively in multichannel support (Phone, email, live chat and social media), Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc)
Health Prime Cali – VCU Hospital
Healthcare Accounts Receivable Management, Medical Billing & Coding (ICD-10, CPT, HCPCS), Insurance Claims Processing (Medicare, Medicaid, Commercial), Denial Management & Appeals, Payment Posting & Reconciliation, Revenue Cycle Optimization, HIPAA & Regulatory...
Bachelor's Degree
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Providing support via phone, email, live chat, and social media for diverse customer needs.
