Charlize - Customer Service Specialist with 3+ years in telecommunications

Santiago de los Caballeros, Santiago Province, Dominican Republicen

Provided customer assistance and technical validation at Callmax Dominicana.

Managed billing, payments, and technical issues for telecom clients.

Published on CazVid

Summary

Dedicated professional with experience in customer assistance, billing, and administrative coordination within the telecommunications and retail sectors.

Key Achievements

Handled visitor coordination, document processing, and onboarding at Skysands Footwear.

Skills

CommunicationAdvanced

Utilized assertive communication skills to assist clients and coordinate with team members.

Customer ServiceAdvanced

Delivered assistance to telecom clients, managing their billing, payments, and technical issues.

Microsoft Office SuiteAdvanced

Handled documentation, scheduling, and correspondence tasks using Office tools.

Problem SolvingIntermediate

Identified and validated technical and billing issues to ensure customer satisfaction.

SAP BasicBeginner

Applied basic SAP skills to manage data and documentation tasks.

Experience

SERVICIO AL CLIENTE

Callmax Dominicana

2020 - 2022

Brindando asistencia a clientes de compañías de telecomunicaciones extranjeras., Desglose y gestión de facturas., Procesamiento de pagos., Validación de averías técnicas.

DIGITADORA

All sportz Apparel

2023

RECEPCIONISTA

Skysands Footwear Corporation

2024 - 2025

Recibir y redirigir a los visitantes., Coordinar citas para entrevistas de personal., Gestionar el proceso de firma de documentos y contratos para nuevos ingresos., Organizar expedientes., Completar formularios de seguro de vida., Realizar envíos de cartas al banco para la apertura de cuentas de...