Cesar - Project Manager with 10+ years of experience in construction industry

Oversaw all phases of construction projects, from planning to execution, ensuring timely delivery.

Prepared and managed project budgets, controlling costs and resource allocation.

Directed multidisciplinary teams, fostering collaboration and achieving project milestones.

Coordinated with clients and stakeholders to gather requirements and report project progress.

Manage customer claims for accidental vehicular insurance; including disputes, clarifications, costs that will be that won ́t be, sending emails, etc.

My service desk activities were to email or talk with clients regarding their technical appointments to fix their ap insured, and also to let them know about the benefits of their insurance, and sell them a new one in case it's going.

My primary functions were to develop new techniques to engage clients, in order for the customer service reps KPI's. Giving agents constant feedback so that they can improve their metrics, and get to the bottom of what could prevent them from improving and monitoring their functions in real-time to make sure work is being done as it's regulated by policies.