Versatile professional with over 5 years in CAD design, customer service, and administrative roles. Skilled in workflow optimization, team training, and bilingual support, committed to delivering quality results.
Proficient in AutoCAD and digital orthodontic tools for creating precise dental designs.
Experienced in providing bilingual support and resolving client issues efficiently.
Skilled in training new employees and supervising team activities for improved productivity.
Capable of analyzing complex issues and implementing effective solutions under pressure.
Experienced in organizing and managing financial and client data to support operational efficiency.
Align Technology
Datamark
Designed personalized dental treatments using specialized software, Trained and supervised new employees, Optimized workflow for improved efficiency and quality, Provided bilingual phone support for emergencies (911), medical inquiries, and other services, Assisted the supervisor with leadership and quality control tasks, Evaluated agent performance to maintain service standards
Asesoría Contable Electrónica (ACE)
Provided administrative support to the accounting team by organizing, filing, and safeguarding financial and tax-related documentation., Managed prospect databases to identify and track potential clients., Reached out to prospects via email, phone calls, and social media to promote accounting services., Collaborated on operational tasks to streamline the department’s workflow.
High School Diploma
Industrial Engineering
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