Luis - Customer Service Agent with strong communication and problem-solving skills

Bogotá, Bogota D.C., Colombiaen

Handled outbound calls in English, resolving customer issues efficiently.

Ensured compliance with KPIs such as AHT, CSAT, and adherence at Teleperformance.

Published on CazVid

Summary

Dedicated customer service agent with proven ability to manage calls, resolve issues, and ensure customer satisfaction. Skilled in empathetic communication, KPI adherence, and technical tools.

Key Achievements

Provided empathetic communication and supported difficult customers effectively.

Skills

Customer ServiceAdvanced

Extensive experience in managing customer interactions, resolving issues, and maintaining high satisfaction levels.

Communication SkillsAdvanced

Effective verbal and active listening skills used to handle customer queries and deliver clear information.

Problem SolvingIntermediate

Ability to analyze customer issues and provide appropriate solutions in high-pressure environments.

Work Under PressureAdvanced

Proven capacity to manage multiple tasks efficiently while meeting KPIs and customer expectations.

Technical Proficiency

Experience

Agente De Center

Teleperformance

Octubre 2024 - enero 2026

Atención de llamadas outbound en Ingles, Resolución de PQRS y soporte al cliente, Cumplimiento de KPIs (AHT, CSAT, adherencia), Comunicación empática y manejo de clientes difíciles