Mauricio - Technical Support Specialist with 5+ years in Telecommunications and Customer Service

Bogotá, Bogota D.C., Colombiaen

Provided technical support for VoIP services, including configuration and troubleshooting for Canadian English-speaking clients.

Managed mobile and data plans, handling modifications, bandwidth updates, and service cancellations to ensure customer satisfaction.

Contact via CazVid

Published on CazVid

Summary

Dedicated support professional with extensive experience in VoIP, PBX system management, and billing support. Skilled at resolving client issues in bilingual environments, enhancing customer satisfaction and service reliability.

Key Achievements

Supported billing processes by analyzing Call Detail Records (CDR) for accurate monthly invoicing and resolving billing issues.

Skills

Bilingual Customer CommunicationAdvanced

Effectively communicates with clients in English and Spanish, resolving conflicts and ensuring clear understanding of services.

VoIP SupportAdvanced

Provides technical support for VoIP services, including setup, troubleshooting, and maintenance for client systems.

PBX System AdministrationIntermediate

Supports and maintains PBX systems to ensure reliable telecommunication services for clients.

Billing SupportIntermediate

Assists in billing management by analyzing CDR logs and ensuring accurate customer invoicing.

Experience

Especialista en soporte técnico

Telepath Corporation

Jul-2023 - Ene-2026

Brindé soporte técnico para servicios de telefonía IP (VoIP), incluyendo configuración y resolución de problemas relacionados con llamadas para clientes canadienses angloparlantes., Gestioné planes de servicio móvil y de datos, incluyendo modificaciones de planes, actualizaciones de ancho de banda...