Catalina - Customer Protection and Data Analysis Specialist with 8+ years in Banking and Tech

San José, San José, Costa Ricaen

Analyzed datasets at Capital One to identify potential insurance fraud, contributing to risk mitigation.

Participated in process improvements to enhance data quality and operational efficiency at Amazon.

Published on CazVid

Summary

Dedicated professional with over 8 years of experience in data analysis, customer protection, content moderation, and process improvement across banking, e-commerce, and media sectors. Skilled in handling sensitive information, ensuring policy compliance, and optimizing operational workflows.

Key Achievements

Ensured content compliance and policy enforcement in multilingual online environments at Trust & Safety.

Skills

Data AnalysisAdvanced

Performed data analysis at Capital One and Amazon to detect patterns and ensure process accuracy.

Content ModerationIntermediate

Reviewed and moderated online content in English and French, ensuring adherence to community policies.

Process ImprovementIntermediate

Identified opportunities for process enhancements in data operations and logistics workflows.

Customer Service & Policy EnforcementIntermediate

Handled sensitive customer information, responded promptly, and enforced community standards.

Inventory & Logistics

Experience

Customer Protection Dept.

Capital One Bank

August 2021 - May 2022

Handling sensitive information and providing prompt responses as per client needs, Analyzed numerical data sets in order to identify patterns indicating possible insurance fraud, Determine whether flagged transactions were fraudulent; assisted with refunds when appropriate

Machine Learning Data Operations

Amazon

Jul 2022 - Feb 2023

Participate in process to improve and increase the quality, efficiency, and accuracy of IA used for the different processes., Report issues with tools and software to the development team when necessary creating tickets and documenting., Maintain strict confidentiality and follow all applicable...

Media administration Specialist

Trust &amp; Safety

March 2023 - March 2025

Reviewed and moderated online content in English and French, ensuring compliance with community guidelines and platform policies., Experienced in anti-abuse policy enforcement and content moderation across diverse cultural contexts., Quickly adapted to frequent policy updates and procedural changes...