Experienced bilingual customer service agent with a proven history of supporting diverse clients in healthcare and financial domains.
Effectively understood and responded to customer needs to ensure quality service.
Managed multiple support cases efficiently within set timeframes across roles.
Quickly adjusted to different client needs and support procedures in bilingual settings.
Focused on delivering high-quality support to enhance customer satisfaction.
Concentrix Colombia
Support patients acquiring, following up, and paying for specialized medications.
Sitel Colombia
Assist buyers and merchants in managing loans and payments.
Bachelor's Degree
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Demonstrated initiative in team collaborations and support scenarios.