Carlos - Customer Support & Sales Engineer with 5+ years of client-facing expertise

Cartagena, Bolívar, Colombiaen

Managed commercial applications and coordinated meetings in the US and Colombia for Puffer Colombia.

Supported health insurance clients at Optum Global Services, assisting with medical invoicing and medication access.

Published on CazVid

Summary

Experienced professional with a strong background in customer service, technical support, and sales coordination across industries.

Key Achievements

Provided technical support to merchants using Stripe, resolving errors and assisting with payment processes.

Skills

Customer ServiceExpert

Extensive experience providing solutions and support to health insurance members and online merchants.

Sales Support & CoordinationAdvanced

Involved in managing commercial applications, supporting sales processes, and coordinating client meetings.

Technical SupportAdvanced

Supported technical issues for Stripe merchants and managed factory requests internationally.

CRM & Helpdesk ToolsIntermediate

Proficient in Salesforce and ZenDesk, utilizing these tools for client management and technical support.

Microsoft Office Suite

Experience

Inside Sales Engineer

Puffer Colombia

May 2023 - Sep 2025

Management of commercial applications for the United States and Colombia., Coordinate commercial and technical meetings to support the sales process with clients., Process quote requests according to customer needs and project requirements., Tracking factory requests internationally.

Senior Customer Service Associate

Optum Global Services

Sep 2022 - Mar 2023

Providing support and solutions to members of the health insurance company, UnitedHealthCare., Process appointment scheduling requests with doctors., Assist in interpreting invoices for medical services., Guide health insurance members in obtaining medications., Manage payments from health...

Customer Service Agent

Teleperformance S.A

Dec 2019 - Sep 2022

Providing support to merchants of the STRIPE online payment platform for English-speaking countries, focused on electronic commerce., Helping merchants create e-payment invoices and receipts., Guide merchants to obtain sales and expense reports., Review error codes and provide solutions.