Dedicated professional skilled in customer support, technical troubleshooting, and web development, with experience across client service and web-based systems.
Applied client communication skills to guide users on platform issues and immigration verification processes.
Resolved errors related to various platforms and supported web-based appointment systems using technical skills.
Utilized HTML, CSS, JavaScript, PHP, Python, and SQL to support web applications and troubleshoot issues.
Proficient in VS Code, Git, Jira, Postman, and Apache Netbeans for development and support tasks.
IntouchCX - Fourth Enterprises LLC
Assisted clients with common platform issues following the acquisition of Snagajob., Provided expert guidance on E-Verify and immigration verification processes., Ensured smooth client transitions and minimized service disruptions.
24-7 Intouch – Snagajob
Provided support for the E-Verify platform, ensuring accurate immigration verification., Resolved multiple platform errors efficiently, enhancing customer satisfaction.
24-7 Intouch – Walmart
Assisted customers in scheduling COVID-19 vaccine appointments on Walmart/Sam’s Club platforms., Educated customers on vaccine benefits, contributing to public health awareness.
BSc
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Educated customers on vaccine benefits via Walmart platforms during COVID-19 vaccine scheduling efforts.
