Experienced Data Analyst with a focus on financial data analysis and visualization.
Performed data analysis using statistical tools to derive insights and support business decisions.
Utilized SQL for querying databases, extracting data, and maintaining data integrity.
Created dashboards and interactive reports using Power BI and Tableau.
Applied statistical techniques using R and Python for predictive modeling and analysis.
Language Line Solutions
Served as a communication bridge between Spanish and English speakers, ensuring accurate, empathetic, and effective interpretation., Handled sensitive conversations, including 911 emergency calls and healthcare-related dialogues with government agencies., Maintained confidentiality, cultural awareness, and professionalism in high-pressure situations.
BPO
Communicating clearly and professionally with customers to address their queries, explain processes, and provide guidance on banking and Insurance matters., Resolving customer issues, complaints, and discrepancies effectively and efficiently to ensure customer satisfaction and retention.
Self-Employed
Designed and delivered tailored English lessons to learners of various ages., Focused on conversation, grammar, and confidence building., Combined interactive activities and real-life situations for dynamic learning.
Propio
Technical Baccalaureate
Bachelor's Degree
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