Carlos - Data Analyst with 5 years of experience in market research

Applied statistical techniques to interpret complex datasets for business insights.

Created dashboards and visual reports using tools like Tableau and Power BI.

Utilized software such as SPSS and R for data processing and analysis.

Prepared comprehensive reports and presentations for stakeholders and clients.

Process internal & external customers’ parts sales orders, and quotations, Handle some local purchase orders, Create invoices, credit notes and related documents, Ensure accurate and timely response to inquiries & requests from customers, Follow up orders & deliveries from end to end, which involves co-ordination with relevant functions (planning & logistics) for better lead time and solutions, Implement and follow up global processes and operating procedures, Handle customer claims, Generate regular monitoring reports, Contribute & commit to continuous improvements, Support the sales team by managing schedules, processing orders, and maintaining customer relationships, Travel and visit customers with new offers to get new sales, In charge of the entire QA process from end to end

Process internal & external customers’ parts sales orders, and quotations, Handle some local purchase orders, Create invoices, credit notes and related documents, Ensure accurate and timely response to inquiries & requests from customers, Follow up orders & deliveries from end to end, which involves co-ordination with relevant functions (planning & logistics) for better lead time and solutions, Implement and follow up global processes and operating procedures, Handle customer claims, Generate regular monitoring reports, Contribute & commit to continuous improvements, Support the sales team by managing schedules, processing orders, and maintaining customer relationships, Travel and visit customers with new offers to get new sales, In charge of the entire QA process from end to end

Coordinating and delivering all national and international trainings related to products, sales, customer service, and behavior techniques, In charge of the internal learning platform, keeping it updated and communicating with the appropriate users.

Audit and verifying all contracts to make sure they have all benefits offered to the new members, Customer service and pending contracts follow ups, Information assistance to the sales representatives to ensure they fulfill the terms and conditions when offering a new vacation membership, Audit all contract documents to ensure everything is under agreement and well redacted.

Customer service, leader, consultant, give the representatives tips for their growth with the company, Keep customers with the company, Computer management, personal auditor, help the company’s growth, Resolve customer problems, make each customer’s call a great experience, Give the customer options to enjoy the services.