Experienced Head Manager with a decade in fitness and hospitality sectors, skilled in team leadership, operations, and customer engagement.
Led hiring, training, scheduling, and conflict resolution for diverse teams in fitness and hotel settings.
Prepared financial statements, managed budgets, and optimized profitability across roles.
Handled member, guest inquiries, conflicts and built strong relationships to foster loyalty.
Supervised daily operations, safety, maintenance, and compliance in fitness centers and hotel.
ORANGETHEORY FITNESS
Hired, trained, and supervised employees, including fitness trainers, front desk personnel, and maintenance staff., Oversaw budgeting and financial management, reducing operational expenses while maintaining high service levels., Took care of the facility maintenance and safety., Coordinated with the marketing department strategies to boost new member sign-ups., Monitored social media platforms to evaluate feedback., Handled member inquiries/conflicts as well as employee issues as necessary., Grew customer base through by 20% word of mouth referrals based on customer satisfaction and results.
CONTACT & FIT WELLNESS CENTER
Set and implemented social media and communication campaigns to align with marketing strategies., Built relationships with customers, potential customers, and industry professionals to increase brand loyalty., Monitored and reported on client feedback., Coordinated with Marketing to ensure brand consistency., Shared images, status updates and video content on their social media accounts., Offered personal training sessions.
FORZA VITAL G
Oversaw the day-to-day operations of the fitness center., Prepared financial statements, business activity reports, and forecasts., Worked closely with personal trainers, staff, and guests to ensure everyone was satisfied with their gym experience., Ensured strict compliance with health and safety regulations., Served as an encouraging supporter by giving clients the tools necessary to change their physical, mental, and emotional well-being., Covered Staff Management such as: hiring and onboarding, scheduling and conflict resolution, staff development and performance evaluation., Managed and maintained gym equipment.
Physical Education & Psychology
Sport Psychology and English Language
Google Ads AI, Community Management, Administration
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Developed and coordinated social media campaigns to attract new members and guests.
HOTEL BOSTON
Analyzed financial reports, identified areas for improvement, and implemented strategies to increase profitability., Supervised and coordinated activities of various departments within the hotel, including front desk, housekeeping, food and beverage, and maintenance., Collaborated with the sales team to identify target markets, created promotional campaigns, and increased bookings., Monitored occupancy levels, revenue, and expenses to optimize profitability., Resolved guest complaints and ensuring high levels of customer satisfaction., Developed work schedules, assigning tasks, and monitoring performance to maintain a high level of service.
