Carlos - Data Scientist with 5 years of experience in predictive modeling

Applied supervised and unsupervised algorithms to solve business problems.

Interpreted large datasets to extract actionable insights for decision-making.

Utilized Python for data manipulation, analysis, and modeling using libraries such as pandas and scikit-learn.

Created dashboards and visual reports to communicate findings to stakeholders.

Providing information and prices according to customer needs for the AIRBNB account., Using three channels: chat, emails, and phone calls.

Provide direct support to GE Appliances Owners in both English and Spanish., Assist with product information, registration support, and inquiries related to service, parts, delivery, and dealer locations.

Clarified customer issues and determined the root cause of problems to resolve product or service complaints., Achieved sales during customer interactions.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns related to billing and sales B2B.