Experienced insurance claims adjuster and team supervisor with a background in teaching and offshore reporting.
Performed vehicle and medical claims processing, interfacing with clients and providers to ensure efficient resolution.
Provided technical support, billing, and assistance for North American telecommunications, focusing on customer satisfaction.
Managed teams, delivered training, and optimized call handling processes in customer service environments.
Taught English to diverse age groups; provided English-Spanish translation and interpretation on offshore rigs.
Centris (Safe Auto)
Currently handling vehicle damage and medical payments claims., Senior level adjuster, maintain communication with body shops, attorneys, medical providers, doctors, etc. to provide the best resolution for our customers thinking in the company.
Sutherland Global Services (Hughes)
In charge of the nesting team (new hires)., Build reports, growth people, teach soft-skills and the best ways to handle calls., Take care of the absenteeism, shrinkage, etc., Teach new people how to perform their job properly.
Inglés Vivencial
Teach the English language to people of any age: Levels taught: Freshman, Sophomore, Jr, Senior.
ABAN, Deep Driller México
Build-up reports in Excel and Word, with translation., Build-up the timesheet, translation in meetings for foreign people english-spanish., As well, used to help in other areas to improve my knowledge in different ways on board the Rig Deep Driller 7.
Systems engineering
Discover other professionals with similar experience
Created reports, timesheets, and documentation for rig operations and team management.
Teleperformance México
Phone assistance for North American cell phone company “Sprint”, technical support, billing, collections, general assistance., Next position: Supervisor assistant, in charge to help agents with their calls’ issues, make reports using Excel, helping to improve the campaign, quality monitoring of calls.