A dedicated professional with over 5 years of experience in massage therapy, guest services, and clinical support. Skilled in managing client relations, scheduling, and providing top-tier wellness services across high-end hospitality and healthcare settings.
Provided professional massage therapy services, managing client needs and treatment plans.
Delivered luxury guest experiences at JW Marriott and related environments, handling inquiries and coordination.
Managed client inquiries, scheduling, and follow-up across all roles, ensuring high satisfaction.
Supported daily operations through records management, scheduling, and front-desk communication.
Zen Den Massage + Wellness Studio
Manage 15–20+ weekly bookings using online scheduling systems, Handle all client messaging, inquiries, cancellations, and payments, Maintain digital records and daily operations independently, Consistently fully booked with ongoing 5-star reviews, Work remotely with strong time management and...
JW Marriott
Delivered high-end guest service in a luxury hospitality environment, Managed schedules and last-minute booking adjustments, Coordinated with front desk and concierge teams to ensure seamless guest experiences
The Healing Tree Massage + Wellness Studio
Scheduled appointments and managed client communications, Supported daily operations and documentation, Built strong relationships and repeat clientele
Back in Action Physiotherapy & Rehabilitation Centre
Managed practitioner calendars and front-desk communications, Responded to calls and emails and assisted with client intake
Diploma
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Maintained digital and physical records efficiently in clinical and hospital settings.
The Ottawa Hospital
Coordinated records, admissions, and unit communications in a fast-paced hospital setting
