Camilo - Bilingual Customer Service & Hospitality Professional with Diverse Skills

Bogotá, Bogota D.C., ColombiaRemoteen

Successfully managed customer relations for high-end Apple products, ensuring positive user experiences.

Coordinated service operations at Fridays Bar, optimizing team workflow and guest satisfaction.

Published on CazVidVideo interview availableOpen to remote

Summary

Motivated professional with extensive experience in customer support, hospitality, and technical environments. Skilled in communication, problem-solving, and service coordination, with a strong ability to adapt to diverse roles.

Video Resume

Key Achievements

Resolved complex issues for Lyft drivers and passengers, maintaining high levels of customer satisfaction through effective communication.

Skills

Customer ServiceExpert

Provided high-quality support to customers in retail and technical environments, ensuring satisfaction and problem resolution.

Hospitality & Service CoordinationAdvanced

Managed dining service flow and guest experience at Fridays Bar, coordinating effectively with staff.

Bilingual CommunicationExpert

Handled multi-channel communication for customer support roles, fluently interacting in English and Spanish.

Technical SkillsIntermediate

Applied technical knowledge in aviation (CESSNA 172, PIPER PA28), drones (UAS), and simulators for navigation and communication tasks.

Experience

Glassy &amp; Bar Tender

Fridays Bar and Restaurant

16/07/2016 - 20/02/2017

Encargado de la organización y disposición estratégica de comensales, asegurando una experiencia fluida y agradable., Especializado en proporcionar información precisa y relevante a los comensales., Coordinación de manera eficiente con el personal de meseros para garantizar un servicio impecable y...

Agente bilingüe

Sitel - Campaña Lyft

17/08/2017 - 31/12/2018

Desempeñe un papel clave en la resolución de diversos problemas para tanto conductores como pasajeros., Brinde asistencia y resolución efectiva a través del correo electrónico, contribuyendo a mantener altos niveles de satisfacción del cliente.

Agente bilingüe

Teleperformance - Campaña Enigma (Apple)

10/09/2023 - 16/12/2023

Encargado de brindar un servicio excepcional a clientes de productos de alta gama Apple., Responsable de responder consultas, ofrecer soluciones eficientes y garantizar una experiencia positiva para cada usuario., Comprometido con la excelencia en la asistencia técnica y el soporte, asegurando la...