Camilo - IT Project Manager with 5+ years in tech and customer service

Bucaramanga, Santander, ColombiaRemoteen

Led multidisciplinary teams using Agile and Waterfall methodologies to deliver projects successfully.

Ensured KPI and metrics achievement with a focus on customer satisfaction and QA analysis.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced project manager and customer service professional with a strong background in multidisciplinary team coordination and quality assurance.

Managed customer service operations, improving communication, problem-solving, and quality assurance outcomes.

Project ManagementAdvanced

Applied Agile and Waterfall methodologies to oversee project timelines, deliverables, and team coordination.

Customer Service & CommunicationExpert

Handled customer interactions across various lines of business, focusing on satisfaction and issue resolution.

Quality AssuranceIntermediate

Conducted QA analysis of data and service processes to maintain and improve quality standards.

Problem SolvingAdvanced

Resolved customer issues efficiently, contributing to KPI fulfillment and customer loyalty.