Experienced project manager and customer service professional with a strong background in multidisciplinary team coordination and quality assurance.
Applied Agile and Waterfall methodologies to oversee project timelines, deliverables, and team coordination.
Handled customer interactions across various lines of business, focusing on satisfaction and issue resolution.
Conducted QA analysis of data and service processes to maintain and improve quality standards.
Resolved customer issues efficiently, contributing to KPI fulfillment and customer loyalty.