Experienced in handling diverse responsibilities across legal support, sales, customer service, and education sectors with a focus on client engagement and process management.
Applied sales strategies and CRM tools like HubSpot to close deals and manage customer relationships.
Effectively communicated with clients, colleagues, and stakeholders across different roles and industries.
Managed scheduling, lead nurturing, and legal data research to support legal professionals.
Maintained organized records and efficiently handled high call volumes and multi-tasking environments.
Global Life American Income
Campos Law Group
Managed the scheduling of appointments through direct messages and calls., Ensured each prospective client is given an opportunity to speak with the sales team., Followed up with prospective clients to nurture leads, confirm sales appointment details, and re-engage those who haven't yet committed to a booking., Accomplished goals as 250 calls and 15 appointments per day, Interviewed clients, obtaining vital case information to support associates., Corresponded with insurance adjusters, doctors, and lawyers to gain additional facts and clarify existing case data., Assisted lawyers by researching and consolidating information from legal resources., Developed and maintained an organized filing system for records management.
National Retail Solutions
Used exceptional persuasion and negotiation skills to close high-value client sales efficiently., Secured new custom across door-to-door selling using exceptional communication and relationship-building skills., Made high volume of sales calls per day exceeding company outbound call targets., Followed up customer calls with further information or instructions when necessary., Maintained accurate records of customer interactions in CRM database.
Diplomat
Diplomat
College studies
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Designed lessons and evaluated student comprehension to promote language learning at English4CallCenters.
English4CallCenters
Planned lessons with dynamic discussions and exercises to promote engagement., Evaluated students' comprehension of lessons through relevant test questions., Developed constructive feedback on homework to drive attainment., Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
Telus International
Resolved customer inquiries over phone and by email., Negotiated payment plans with customers to ensure timely repayment of debt., Researched customer accounts for any discrepancies or outstanding payments., Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Walmar[link hidden]
Resolved customer queries over phone only., Processed orders on the online system with accuracy., Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction., Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.