Busisiwe - Customer Service and Administrative Professional with 7+ Years of Experience

Johannesburg, Gauteng, South Africaen

Efficiently managed data entry and invoicing at Prosort, improving administrative accuracy.

Provided exceptional customer support at Icontact BPO, ensuring issue resolution and customer satisfaction.

Published on CazVid

Summary

Busisiwe is a dedicated professional with over 7 years of experience in customer service, administration, and hospitality. Skilled in problem solving, communication, and teamwork, she excels at delivering high-quality support and adapting to dynamic work environments.

Key Achievements

Adapted quickly across diverse roles including hospitality and customer service, demonstrating versatility.

Skills

Problem SolvingAdvanced

Adept at diagnosing issues and implementing effective solutions in fast-paced environments.

CommunicationExpert

Excellent at conveying information clearly and building rapport with clients and team members.

Time ManagementIntermediate

Efficient in prioritizing tasks to meet deadlines under pressure.

Team WorkAdvanced

Collaborates effectively within diverse teams to achieve common goals.

FlexibilityAdvanced

Experience

Office Administration

Prosort

2018 - 2018

Capturing data. Capturing invoices. Client liaison. Filling

KAUAI

2019 - 2024

Cashier. Barista. Stock taking. Juice bar

Icontact BPO

2024 - 2025

Inbound calls. Providing knowledgeable help to customers and going the extra mile in providing the correct details to their queries.. Troubleshoot problems and drive resolutions. Escalate unresolved issues to relevant internal teams. Meet company standards in customer relation.