Bruno - Customer Service & Quality Analyst with 3+ years of client interaction and team leadership

Utilized strong written and verbal skills to effectively communicate with customers and team members.

Led QA teams and handled training responsibilities to improve team performance and client relationships.

Provided high-quality assistance, guiding customers through troubleshooting and managing inquiries professionally.

Applied Facebook ads experience to support marketing efforts and outreach initiatives.

Maintained structured record review and follow-ups to ensure data accuracy and process efficiency.

Optimist the customer experience by providing high-quality service and ensuring to feel welcome, High sales goal.

Developed abilities to work as a team., Trained to give guidance to the customer., Skilled to guide customer through troubleshooting., Handled customer complaints and inquiries in a professional and courteous manner.

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Developed and maintained a positive client relationship through excellent communication and follow-up skills., Listen to customer feedback and needs to achieve total customer satisfaction., Handled inbound, outbound calls and make follow up over email.