Experienced Data Analyst specializing in data visualization, statistical analysis, and predictive modeling to support strategic business decisions.
Creating comprehensive dashboards and visual reports using Tableau and Power BI to facilitate data-driven decision-making.
Performing statistical analysis and interpreting complex datasets to identify trends and insights.
Writing SQL queries and managing databases for data extraction and manipulation.
Developing predictive models to forecast sales and customer behaviors.
Concentrix - Capital One Bank Fraud Department
Provided professional support to clients affected by fraudulent activity, guiding them through investigation and recovery processes to ensure timely reimbursement., Handled sensitive cases with empathy and efficiency, maintained accurate records in compliance with company policies, and collaborated with internal teams to prevent future fraud.
24-7 InTouch - Booking.com Customer Service
Assisted customers with bookings, reservations, and account inquiries, resolving issues efficiently while maintaining high accuracy and adherence to company policies., Collaborated with internal teams to optimize processes, ensuring smooth and positive experiences for all clients and contributing to overall team performance.
Loud Room Creativo - Inbound Marketing Agency
Produced audiovisual content for digital campaigns and social media, developing skills in animation, motion graphics, and AI video generation, integrating innovative tools to improve creative workflows and production efficiency., Collaborated with creative teams to plan and deliver projects aligned with client goals and brand identity.
Bachelor’s Degree
Films and TV maker
Diploma Program in Corporate Art Direction
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