Dedicated project management professional with over a decade of delivering large-scale construction projects on time and within budget. Skilled in stakeholder communication, risk management, and process improvement to drive project success.
Managed complex construction projects, coordinating teams, timelines, and resources to meet objectives.
Consistently maintained effective communication with clients, vendors, and internal teams to ensure project alignment.
Developed budgets, tracked expenses, and optimized resource allocation to stay within financial targets.
Identified potential project risks, formulated mitigation strategies, and oversaw implementation to minimize impacts.
Teletech
Created new customer accounts, verified credit and payment methods., Handled daily incoming calls and inquiries regarding payments and sales., Processed credit card payments upon customer request., Assisted customers in upgrading their TV packages., Provided basic technical support for signal issues.
Footwear Manufacturer Caribbean S.A. de C.V.
Trimmed shoe threads and spliced pieces to ensure product quality., Assisted in sending finished products to storage.
Telcel
Sold mobile devices and performed balance top-ups., Provided customer service and resolved technical issues., Sold accessories such as phone cases and screen protectors.
Customer support and document verification for credit applications., Assisted individuals needing proof of residency in the USA.
High School
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Allianz Partners
Assisted with flight, car rental, cruise, and concert bookings., Provided information regarding cancellations and travel insurance., Helped customers modify insurance dates.
Allianz Partners
Verified benefits information and assisted with filing claims., Checked claim statuses and provided updates to customers., Guided customers through the claim process.
Intugo
Called clients to confirm appointments with professionals., Offered gift cards as incentives for booking appointments.
Onestar
Made outbound calls to promote the platform., Provided information about programs to help businesses grow., Sent email links for professionals to explore available resources.
