Dedicated customer support specialist skilled in technical support, negotiation, and lead generation. Proven ability to enhance customer satisfaction, drive sales, and ensure compliance across various campaigns.
Proficient in resolving customer issues efficiently, ensuring high satisfaction and loyalty.
Skilled in negotiating payment plans and solutions to maximize recovery and customer retention.
Experienced in conducting outbound calls for lead generation and appointment setting.
Knowledgeable in maintaining compliance with industry standards during customer interactions.
Concentrix (Verizon Campaign)
Provide customer support to Verizon wireless customers across the United States.. Handle high-volume inbound calls regarding billing, account inquiries, technical support, upgrades and service concerns.. Resolve customer issues while maintaining customer satisfaction and quality standards.. Document customer interactions accurately across multiple systems.. Meet productivity, compliance and quality assurance metrics.
DashBPO (Bread Financial Campaign)
Managed inbound and outbound communications regarding credit accounts and payment arrangements.. Negotiated payment solutions while adhering to compliance requirements.. Assisted customers with account inquiries, disputes, and payment processing.. Maintained detailed records within CRM systems.. Achieved collection and performance targets through effective communication.
Luhambo Marketing
Conducted outbound customer engagement campaigns.. Qualified prospective customers and generated high-quality leads.. Built customer relationships and consistently achieved campaign objectives.
Grade 12 (Matric)
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