Bongani - Retail Store Associate with over 15 years of experience in customer service and merchandising

Johannesburg, Gauteng, South Africaen

Enhanced sales performance through exceptional customer service and merchandising at Musica and Mr Price Home.

Successfully managed store operations, including opening, closing, and stock reconciliation, ensuring smooth daily functions.

Contact via CazVid

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Summary

Dedicated retail professional with over 15 years of experience in customer engagement, visual merchandising, and store operations across leading retail brands. Proven track record of increasing sales, managing stock, and delivering excellent service.

Key Achievements

Contributed to store promotional campaigns and visual displays, boosting customer engagement and sales targets.
Provided swift and accurate till operations, improving checkout efficiency and customer satisfaction.
Led stock management and receiving processes, reducing stock discrepancies and ensuring inventory accuracy.

Skills

Customer ServiceExpert

Exceptional ability to engage customers, address needs, and ensure positive shopping experiences.

Merchandising & Visual DisplaysAdvanced

Proficient in designing attractive displays and promotional setups to drive sales.

Stock ManagementIntermediate

Experienced in receiving, stock reconciliation, and inventory control to optimize stock levels.

Cashier OperationsAdvanced

Skilled in processing transactions swiftly and accurately, enhancing checkout efficiency.

Experience

Store Associate (Relieving Store Manager)

Musica (Clicks Group LTD)

2014 - 2021

Opening and Closing the store. Cashier. Receiving

Store Assistant

Mr Price Home

2008 - 2011

Customer Service. Merchandising. Receiving

Cashier/Packer

Retail Solutions (Makro)

2023 - 2023

Provided excellent Customer Service at till points while processing sales swiftly and accurately.

Store Assistant

Musica

2014 - 2021

Affected sales increase through Customer Service and flawless Merchandising.. Processed sales at till points swiftly and accurately.. Set up windows displays and in store Promotions.. Involved in Stock Control and Receiving.. Moved to Clearwater branch and was assigned as Trainees Shift Manager after 2 years in the company.. Took on Store Operations in the absence of the Manager.. Assisted in maintaining 0,00 Shrinkage results in most Stocktakes.. Assisted as Relieving Store Manager in the closure of different stores when Covid hit.

Store Associate

Mr Price Home

2008 - 2011

Provided exceptional Customer Service.. Assisted in reaching monthly sales targets through Promo executions and displays.. Managed Stockroom and Receiving, reconciling stock issues and involved in mostly successful stocktakes.