Blanca - Customer Service & Dispatch Specialist with 5+ years in logistics and support

San Salvador, San Salvador Department, El Salvadoren

Managed customer inquiries and complaints efficiently at Metropolitan Warehouse, improving customer satisfaction through accurate info and problem resolution.

Handled high-volume customer calls at Telus International, maintaining minimal wait times and updating account information to ensure data accuracy.

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Summary

Dedicated to delivering excellent customer service, managing shipment operations, and resolving technical issues. Skilled in communication, problem-solving, and maintaining customer satisfaction in fast-paced environments.

Key Achievements

Resolved technical issues related to VPN and internet connectivity at Concentrix, demonstrating troubleshooting and problem-solving skills across technical support functions.

Skills

Customer ServiceAdvanced

Expertise in addressing customer needs, resolving complaints, and maintaining high customer satisfaction levels across various roles.

Problem SolvingIntermediate

Applied in technical support and customer service to diagnose issues and develop effective solutions.

Order & Shipment ManagementAdvanced

Handled packing, labeling, and shipping logistics, ensuring timely deliveries and accurate tracking at Metropolitan Warehouse.

Communication & NegotiationIntermediate

Utilized in customer interactions and conflict resolution to clarify information and negotiate solutions effectively.

Experience

Active Dispatch

Metropolitan Warehouse and Delivery

2021-08 - Currently working

Packed, labeled, and shipped products to customers, providing accurate delivery timelines., Responded to customers&#x27; complaints regarding service and product quality to solve issues utilizing reports created on MS Office platforms., Used well-established online selling techniques and...

Customer Service Representative

Telus International

2017-01 - 2018-12

Answered constant flow of customer calls with minimal wait times., Updated account information to maintain customer records and assistance to customers, paying attention to special needs or wants addressing customer needs and resolving concerns.

Tech Support

Concentrix

2016-01 - 2017-07

Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions., Provide assistance on VPN basic troubleshooting situations: no internet., Develop and monitored budgets for recreational activities.