Experienced in managing client interactions, insurance claim processes, and providing comprehensive support in customer service roles.
Resolved customer issues and provided product information to ensure client satisfaction.
Handled inbound and outbound calls, explained services, and followed up effectively.
Assisted with insurance checks, claims filing, and claim reissuance processes.
Managed emails, scheduled appointments, and gathered necessary documentation.
UPWORK
Manage inbound/outbound calls effectively, Interview new potential clients, explaining legal services, Follow ups with potential clients through calls or text messages, Coordinate medical appointments via call or text, Requesting declaration pages, policy limits, Gathering liability claim details
FOUNDEVER/SITEL
Adept at resolving customer issues, Provide product and service information, Good customer satisfaction, Ability to handle sensitive financial information
No Strees Insurance Claim
Assist client care team with insurance checks, Filing claims, Gathering checks when the client received at home, Manage inbound and outbound calls, Manage Email, Request personal information, Explain IINK process, Follow ups, Request reissue checks