Audrey - Especialista en Atención al Cliente con experiencia en soporte técnico y educación

Experiencia en soporte técnico, resolución de conflictos y atención personalizada en diferentes sectores.

Habilidad para empatizar y comunicar efectivamente con personas en entornos educativos y de atención al cliente.

Capacidad para monitorear y responder rápidamente a alertas y situaciones de seguridad o soporte técnico.

Experiencia en enseñanza y desarrollo de ambientes de aprendizaje que fomentan la creatividad y el compromiso.

Handled inbound calls from customers and make outbound calls as necessary.. Monitored locations and responded to security incidents promptly.. Responded to alerts, taking actions according to specific procedures and protocols.. Maintained accurate records of all incoming alerts and reported incidents with detail in a professional manner to supervisors as well as customers.. Used technology and monitoring tools as well as MS Office Suite, MS Teams, and responded to emails on a daily basis.

Worked as an Elementary school art teacher, developed a habit to multitask, work with people being empathetic and performed some administrative tasks.

Handled inbound calls from customers, resolving order issues involving returns, refunds, shipping and memberships.. Provided basic support to customers with issues involving Kindle devices and products.