Ashley - Project Manager with 10+ years in IT and software development

Experienced in planning, executing, and closing projects across various sectors.

Proficient in Scrum and Kanban practices to improve team productivity.

Skilled in coordinating with clients, teams, and upper management.

Capable of identifying project risks and implementing mitigation strategies.

Provided accurate and professional interpretation services in medical, legal, and insurance settings, ensuring clear communication between parties with language barriers., Facilitated communication between insurance company representatives and clients, ensuring clear understanding of policies and procedures.

Providing customer service during calls., Providing technical support to customers.

Scheduling appointments for various doctor’s office., Helping agents to follow protocols appropriately., Collection of call data from other agent’s calls.