Arun - Customer Service Representative at Aditya Birla Minacs

Nepalgunj, Lumbini Province, Nepalen

Successfully resolved customer inquiries, leading to a 20% increase in customer satisfaction scores.

Trained new team members on best practices in customer service, improving overall team performance.

Published on CazVid

Summary

Dedicated customer service professional with experience in enhancing customer satisfaction and team performance.

Implemented a feedback system that reduced response time to customer queries by 30%.

CommunicationAdvanced

Skilled in effectively conveying information and building rapport with customers.

Teamwork and CollaborationAdvanced

Proficient in working collaboratively in team environments to achieve common goals.

Microsoft ExcelIntermediate

Able to utilize Excel for data analysis and reporting to enhance business decision-making.

C++ ProgrammingIntermediate

Knowledgeable in C++ programming for developing software solutions and applications.

English(Fluent)

Aditya Birla Minacs

2014 - 2014

10th standard

Completed 2008

12th science stream

Completed 2010

Bachelor in Engineering

Completed 2019