Alberto - Customer Retention and Service Specialist with 5+ years in client engagement

Provided personalized assistance and technical support across multiple roles, enhancing user experience.

Utilized strong communication skills for customer engagement, team coordination, and sales promotion.

Applied data segmentation and analysis to develop targeted customer retention campaigns.

Supported sales activities for English courses and sales team performance tracking and incentivization.

Developed and implemented effective customer retention strategies, maintaining regular and personalized communications., Responsible for managing the entire order process, from receipt to delivery, ensuring efficient service and strict adherence to all established policies and procedures., Provided expert guidance and assistance to website members, guiding them through all available self-service options and ensuring smooth and complete navigation for an optimal user experience., Diligently addressed customer complaints and grievances, resolving them in a timely and effective manner to ensure customer satisfaction and maintain a positive brand reputation., Designed and implemented innovative, non-refundable strategies to promote membership sales to customers, using persuasive and personalized techniques to increase conversion rates and maximize revenue., Designed and implemented customer retention campaigns, using data analytics and segmentation to identify and prioritize the most valuable customers, resulting in significant improvement in customer retention and loyalty.

Managed multiple databases to track all sales made by floor agents, verifying daily sales and reports sent by the Client., In charge of preparing the Work Plan with their team, monitoring executives' performance through online monitoring, incentivizing executives through contests and awards, and conducting sales tracking and projections in English.