Antonio - Customer Service & HR Coordinator with 5+ years in Hospitality & Service

Provided exceptional service by addressing customer needs and resolving concerns efficiently.

Oversaw HR operational requirements including staffing, benefits, and labor relations for a large team.

Led new hire training and staff management processes to ensure operational effectiveness.

Provided Spanish/English interpretation and translation services to facilitate communication.

Oversaw HR needs 120-employee operation across 2 locations., Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs., Advised, coached, and counseled managers and staff to support human resources policies, procedures, programs, and labor relations., Completed human resource operational requirements by scheduling and assigning employees., Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Answered constant flow of customer calls with minimal wait times., Promoted available products and services to customers during service, account management and order calls., Offered advice and assistance to customers, paying attention to special needs or wants., Handled four different brands.