Angie - Project Manager with 8 years of experience in IT infrastructure

Colombia, Huila Department, Colombiaen

Led multiple cross-functional teams through successful project deliveries.

Developed comprehensive project plans, schedules, and status reports.

Contact via CazVid

Published on CazVid

Summary

Dedicated project manager with a focus on delivering IT infrastructure projects.

Key Achievements

Coordinated with stakeholders to ensure project scope, schedule, and costs were maintained.

Skills

Project ManagementAvanzado

Managed end-to-end project lifecycle, including planning, execution, and delivery.

Team LeadershipIntermedio

Led and coordinated diverse teams to achieve project objectives.

Stakeholder CommunicationIntermedio

Maintained clear communication with clients, vendors, and internal teams.

Risk ManagementPrincipiante

Assessed and mitigated project risks to ensure successful project execution.

Documentation & ReportingIntermedio

Prepared detailed reports, project proposals, and technical documentation.

Experience

Customer support and Sales Agent

Sutherland Global Service

02/2022 - 01/2025

Managing sales and customer service representative, Ensured accuracy in information provided, Understanding customer needs fully, Collaborating with colleagues to resolve customer issues

AGENT

Teleperformance SA

02/2021 - 02/2022

Customer service representative for WALMART campaign, Provided clear and effective conveying information, Showed active listening to customers, Delivered understanding and sharing soft feelings to customers for compassionate support, Quickly identified issues and finding effective solutions, Efficiently handled multiple tasks and customer requests within reasonable timeframes