Angelica - Logistics and Customer Service Professional with diverse experience

Managed shipment processes and communication with stakeholders in logistics operations.

Handled customer inquiries and issues for health insurance and mobile services via calls and chats.

Developed lesson plans and taught English skills to diverse student groups.

Utilized effective communication to resolve issues and teach in bilingual environments.

Follow and track shipments, ensuring timely and accurate delivery and pick up., Follow and solve issues regarding paperwork maintaining accurate and on time communication with drivers, dispatch and the logistics team.

Provide customer service for U.S. health insurance by addressing patient needs through phone calls., Schedule medical appointments and treatments., Explain insurance plan coverage, co-pays, and fees.

Provide customer service for a US-based mobile phone company, addressing customer issues regarding their mobile network service, through chats and calls.

Develop and plan lessons that align with curricular goals and student needs., Teach skills (reading, writing, speaking and listening)