Bilingual customer service professional with 2 years of experience and recent training in IT support and cybersecurity, seeking new opportunities to leverage technical and communication skills.
Provided support and assistance to clients, ensuring positive experiences and issue resolution
Completed an IT support course to develop foundational technical troubleshooting skills
Completed cybersecurity course to gain basic knowledge of security protocols and practices
Utilized bilingual skills in English and Spanish to interact effectively with diverse clients
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