Experienced Business Analyst specializing in financial services with a focus on data analysis, process documentation, and cross-functional collaboration.
Utilized data analysis tools to interpret financial data and support decision-making processes.
Created detailed process maps and documentation for various business operations.
Facilitated communication between technical teams and business stakeholders to ensure project alignment.
Worked with cross-functional teams to deliver project requirements on time.
ICC BPO
Simultaneous interpretation in clinical settings (ES–EN), Clear and precise communication in medical consultations, Compliance with HIPAA regulations
Teleperformance
CX Cloud Specialist, Technical support in English and Spanish, Case resolution and remote assistance
Niederhausern Getränke AG (Switzerland)
Product distribution, Direct customer interaction in German
Planzer AG (Switzerland)
Operation of industrial vehicles, Compliance with Swiss safety regulations
Photography Technologist
High School Diploma
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